Opening Keynote: Adventure in Leadership. Perform Your Best When It Matters Most
With his trademark spirit and high-energy, Clarke draws parallels between the work environment and the adventure work to offer leaders a framework to achieve success in dynamic high stakes settings. Clarke shows how to adapt to forces outside of one’s control and uphold one’s mission despite distractions and dangers, all while encouraging a healthy dose of risk balanced with an ample measure of humility. Simply put: Clarke delivers insights and strategies for taking one’s organization to the peak and conquering the adventure of professional life.
Speaker: Jamie Clarke
Performance Coach for the 2018 Stanley Cup Champion Washington Capitals, Renowned Everest Adventurer & CEO of LiveOutThere.com
From the 2018 Stanley Cup Champion Washington Capitals to the heights of the Seven Summits to the peaks of business success, Jamie Clarke draws from his unique position as a winning performance coach and an accomplished adventurer turned acclaimed entrepreneur to help you develop your team, establish your purpose and succeed in any endeavor.
One of a handful of people in the world who have climbed the Seven Summits—including two summits of Mt. Everest—Jamie is the creator of the successful outdoor retail company, LiveOutThere.com, which has been named one of Canada’s fastest growing businesses. Illustrating strong similarities between leading an expedition and an organization, Jamie brings audiences on a unique journey on which he demonstrates the power of teamwork, innovative thinking and an entrepreneurial spirit to conquer any goal. A captivating storyteller with high energy, humor and palpable passion, Jamie’s insights have led companies like IBM, Audi and Kraft to seek out his expertise on leadership, teambuilding and perseverance.
The rare combination of internationally acclaimed adventurer and business CEO, Jamie delivers memorable and relevant takeaways about defining and achieving success, effective leadership in dynamic environments and aligning your team to overcome obstacles. As he challenges participants to consider their own Everest, he inspires them to unleash the drive from within that propels adventurers and business leaders alike to new heights.
Plenary Session: Leadership Strategies for Building a Resilient Team
With all of the attention focused on provider mental health, stress management, PTSD management, and suicide prevention it’s easy to forget the impact leaders have on creating a healthy or not so healthy culture. In this session we will explore the interpersonal neurobiology of leadership and discuss strategies for building a resilient and joyful workplace.
Speaker: Mike Taigman, Improvement Guide
During his more than four decades in EMS Mike has focused the majority of his career on helping make things better. A popular conference educator, author of more than 600 articles in professional journals, and a multi decade Associate Professor in the graduate program in Emergency Health Services Management at the University of Maryland Baltimore County he’s focused on helping professionals save more lives, reduce suffering, and be more effective leaders. He’s shared his perspective in 48 of the 50 states, most of the Canadian Provinces, Israel, Palestine, Australia, and throughout Europe. Mike is the Improvement Guide for FirstWatch helping partner organizations make meaningful improvements by organizing and leveraging their data. www.firstwatch.net He is also the facilitator for EMS Agenda 2050. www.emsagenda2050.org.
Plenary Session: Paramedic Leadership Competency Framework Version 2.0
The Paramedic Chiefs of Canada Leadership Competency Framework is an important document that laid the foundation for clear and consistent leadership expectations and goals across the country. Since the initial publication in 2016, The Paramedic Chiefs of Canada Leadership Development Committee has revised the Competency Framework by integrating a competency dictionary into the document. The dictionary serves to further clarify and provide guidance when utilizing the document to support current and future leaders. The presentation will discuss the soon to be released version 2.0, a case study of how it was implemented by a major Canadian Paramedic Service, and an open discussion with a panel from the Paramedic Chiefs of Canada Leadership Development.
Speaker: Heather Edward, MA Leadership, ACP
Heather Edward joined the paramedic profession in 1999 and in 2013 became a leader in the Toronto Paramedic Services. She has held key leadership roles in education as the Advanced Care Paramedic Coordinator, educator and clinical liaison, Superintendent in Operations, Acting Deputy Commander in the Communications Center and as a member of the scheduling team for over 1200 employees. Heather graduated from the master’s in leadership program from the University of Guelph in 2018. Her MA thesis created a dynamic and innovative leadership development model for paramedic services in Ontario. Heather joined the Paramedic Chiefs of Canada Leadership Committee in 2017 and is the current chair.
Speaker: Lance Stephenson, MA, MEM, ACP
Director, Patient Care Delivery | Island Districts
BC Ambulance Service – BCEHS
British Columbia Provincial Health Services Authority
Lance Stephenson has an extensive 40-year background in Emergency Medical Services and Emergency Management. Lance’s career has involved being the Spokesperson and Public Relations Officer for the City of Calgary EMS, the Director/COO of EMS for the State of Qatar in the Middle East the Medical Base Manager & Chief Flight Paramedic with STARS in Alberta, and a subject matter expert for the Abu Dhabi Government assisting with their emergency management and emergency disaster response. Lance spent three years as the Superintendent for the North and Central Districts prior to his current role as the Director for the Island Districts with BC Emergency Health Services. Lance holds an undergrad degree in Marketing Management and a master’s in leadership and Adult Education.
Speaker: P.B. (Pascal) Rodier, MStJ, MA
Manager, Emergency Preparedness-Projects and Planning
Nova Scotia Health Authority
Pascal Rodier began his career in Emergency Medical Services in 1988. He progressed through the ranks of the British Columbia Ambulance Service in Metro Vancouver; leaving the BCAS at the rank of Superintendent. In 2012, he joined the New Brunswick Emergency Medical Service’s leadership team and in his spare time he was the Director of the Town of Quispamsis Emergency Measures Organization. September 2018, after 30 years of service, he retired from EMS, moved to Halifax and has moved on to new adventures in public safety and emergency preparedness.
Concurrent Session #1: How to Create an Effective Fatigue Risk Management Program for your Emergency Service
This presentation is designed to provide the audience with a high-level overview of current Fatigue Risk Management research and trends related to emergency service shiftwork. We will discuss how the leaders of emergency services can be proactive by mitigating fatigue issues, techniques to reduce stress that leads to PTSD while using Fatigue Risk Management Systems (FRMS) techniques and tools to increase the efficiency and effectiveness of shiftwork.
Shiftworkers exhibit higher rates of certain health issues and are more than twice as likely to be absent from work than daytime only employees. Managing a shiftwork lifestyle can be challenging and lead to health issues as well as family and social stresses.
The presenters will discuss the physiological stress of working 24/7 shifts and how that can affect the shiftworker and emergency service organizations. The presenters will provide a high-level overview of Fatigue Risk Management Systems (FRMS) techniques and tools which will improve conditions for round the clock service providers while maximizing their performance and work/life balance.
Key Learning Objectives:
- Understand the differences and implications of how the body functions at night versus how it functions during the day and learn what the audience can do to mitigate the added stress of shiftwork which can assist in limiting PTSD
- Determine and develop optimal staffing and shift schedules that not only meet business requirements but reduce fatigue and improve staff performance
- Learn how to implement effective Fatigue Risk Management Systems that can result in dramatic reductions of fatigue and human error while improving operating efficiency.
Speaker: Bill Davis, VP Operations: Circadian
Bill Davis is Vice President of Operations for CIRCADIAN®. He is responsible for management oversight on all Boston based global consulting projects, including fatigue management, scheduling optimization, and other employee health, safety and productivity initiatives.
Bill and his operations team have successfully completed many complex shiftwork related assignments for a wide spectrum of industries in the USA, UK, Europe, South America, Africa, Australia, Russia, Indonesia, Canada and throughout the Caribbean.
In addition to his personal involvement in hundreds of shiftwork-related projects, Bill has extensive experience with fatigue management programs and human error reduction initiatives. These projects have been as diverse as evaluating the effects of high altitude mining (5000+ meters in the high Andes) on the health, safety and performance of heavy equipment operators, to analyzing the physiological and sociological effects of working 24-hour shifts in a large, metropolitan emergency medical response force.
Prior to his tenure at CIRCADIAN®, Bill spent 10 years with International Paper as a Corporate Safety Manager and as a Plant Manager. He also spent nearly a decade with Jones and Laughlin/LTV Steel, starting as a steel mill shiftworker and working his way up the safety management ranks. This real-world industrial background provides Bill with a natural rapport with managers and employees at all organizational levels.
Speaker: Garrie Wright, Emergency Service Consultant: Circadian
Garrie Wright is the Emergency Service Consultant for Circadian and has had personal involvement in several shiftwork-related projects, Garrie also has experience with fatigue management programs and human error reduction initiatives.
Garrie Wright was a Deputy Chief for the largest municipal paramedic ambulance service in Canada. The service is the sole provider of emergency medical response for Toronto, responding to over 250,000 emergency calls annually: with a daytime population of 3.5 million people.
Garrie had a distinguished career as a paramedic, supervisor, manager and Deputy Chief spanning more than 36 years – he retired on March 31, 2017.
Garrie led a project team that implemented a new work schedule for Toronto Paramedic Services. Garrie successfully navigated the project through several major issues in order to replace a 35-year-old schedule. By matching staffing with emergency call demand, the service was able to offer a variety of schedules to the staff and significantly improved response times and reduced their overtime budget.
Concurrent Session #2: How Do You Know What You’re Doing is (or isn’t) Working? Assessing Workplace Wellness Programs
Employers are facing increasing pressure to evaluate and monitor the wellbeing of their staff, but this presents significant methodological challenges. Let’s say you’re a manager and you want to monitor the mental health and wellbeing of your employees (as required in the Standard for Psychological Health and Safety in the Workplace, for example), but how do you define and measure ‘wellness’? What data do you gather? And, perhaps most importantly, how do you know what you’re doing is (or isn’t) working?
Our presentation focuses on assessment, and is intended for anyone – in any field – who has an interest in monitoring the mental health and wellbeing of their employees. First, we talk about the importance of identifying and defining meaningful targets. Second, we draw on quantitative techniques to take the audience through the methodological issues of gathering data (i.e., through surveys, screening tools, administrative databases, etc.), evaluating and interpreting trends, and assessing the impact of interventions. Third, we talk about the role and use of qualitative research techniques in gathering rich descriptions to leverage and engage the lived experiences of employees. Finally, we discuss how to incorporate both quantitative and qualitative data in holistic, mixed methods evaluations of employee mental health.
Speaker: Elizabeth Donnelly, PhD, MPH, LICSW, NREMT, FAEMS
Dr. Elizabeth Donnelly is an Associate Professor in the School of Social Work at the University of Windsor. She holds a PhD in Social Work from Florida State University, as well as a Master of Social Work and Master of Public Health from the University of Minnesota. Dr. Donnelly’s primary research interest is in workforce mental health issues in paramedicine. You can follow Dr. Donnelly on Twitter @EDonnellyPhD.
Speaker: Justin Mausz, ACP, PhD(c)
Justin Mausz is an Advanced Care Paramedic with Peel Regional Paramedic Services, and a PhD Candidate in the Department of Health Research Methods, Evidence, and Impact at McMaster University. Justin’s research uses mixed methods approaches, including rigorous qualitative research techniques, to explore the sociocultural issues of workplace mental health among paramedics. Follow Justin on Twitter @Prof_Dewey.
Plenary Session: EMS Leadership and Education in Developing Countries
Duncan will be discussing how he has implemented leadership and education development in developing countries and the challenges he has faced along the journey.
Duncan will also be discussing the international collaboration he has used across Australia, Canada and the USA, and just how globalisation is enabling the growth of paramedicine as an industry world-wide.
Speaker: Duncan McConnell
MBA(Exec), MCOM, GradCertAmbMgt, DipHlthSc(Amb) DipInfoTech, AFCHSM, FAIM, CHM, MAP
Foundational Paramedicine Program Director / Senior Lecturer
Clinical Directory Mongolian EMS and Disaster Management Program
School of Medicine – Griffith University
Duncan has worked in prehospital care and emergency services since 1997 starting off as a volunteer and progressing through to Senior Management and Director roles to date. Duncan’s experience has spanned both metropolitan, rural, military, private industry, international service delivery and aeromedical ambulance operations, in the capacity of a paramedic, educator and managerial/leadership responsibilities. Since 2017 Duncan has been working with the Ministry of Health, the Republic of the Maldives, Ministry of Health Mongolia and the World Health Organisation (WHO). This work has included the ground up development of new National Ambulance Service (Maldives) and the redevelopment of and introduction of national standardisation for the Mongolian Ambulance Service to date.
This work has included developing clinical and corporate governance, response capability frameworks, education development strategies and the implementation of sustainable systems to enable growth and future development of ambulances services within both countries.
Closing Session: Does a degree make a difference?
There is a worldwide trend to move entry-level paramedic education to the bachelor’s degree level. Currently Australia, New Zealand, The United Kingdom and a number of other countries require bachelor’s degrees for newly registered or qualified paramedics. In Canada this move is reflected in the Vision 2025 position statement seeking to transition entry level paramedic education to the bachelor’s degree level. However, a change in entry-level qualifications for paramedics brings challenges. Other countries who have undertaken the transition have taken years to fully implement the change culturally, operationally and educationally. Despite the challenges, countries who have transitioned to degree-based entry to practice have found important benefits in doing so. Is the challenge of implementing a new level of educational qualification going to provide the similar benefits to Canada?
Speaker: Buck Reed, Associate Lecturer Lecturer, Western Sydney University, Australia
Buck Reed is Associated Lecturer in Paramedicine at the Western Sydney University; Buck is a Registered Paramedic and has practiced in both metropolitan and rural environments. Buck was the first rurally-based paramedic to receive a prestigious Churchill Fellowship, which allowed him to study models of community paramedicine in Canada and the US. He was also the first paramedic accepted to the NSW Health Rural Research Capacity Building Program. Buck holds a Master of International Health Management and is a PhD candidate at the University of Wollongong researching the relationship between paramedic identity and self-regulation. He is heavily involved in the Australian paramedicine community as an academic, researcher and through the peak national body, Paramedics Australasia for which he is the NSW State Chairperson. Buck’s teaching and research interests include community paramedicine, educational simulation and paramedic resilience. You can follow Buck on twitter at @buck_reed
Speaker: Gerard Dinn, Clinical Operations Manager – Yukon EMS & PCC Board of Director
Gerard Dinn is currently the Clinical Operations Manager for Yukon Emergency Medical Services. In his current position he oversees the medical competence of the service. This spans medical protocols, quality assurance, communications, EMS response standards etc.
During his twenty year career he has held positions as EMS Educator at QEII Health Science Center in Halifax and Clinical Coordinator with Holland College in PEI. He as held positions as a frontline ACP, Quality Control Medic and Medical Death Investigator.
He has served on many committees and boards with in EMS across Canada. In 1999-2001 Gerard played a key role in the development and implementation of EMS education for EHS Trinidad and Tobago.
Gerard holds a Bachelor of Science degree in math and physics and Engineering diploma from St. Frances Xavier University and has completed both ACP and CCP programs. Gerard is still an active ground and ?ight medic with Yukon EMS.
Speaker: Pierre Poirier, Executive Director Paramedic Association of Canada
Pierre has been an Advanced Care Paramedic for more than 25 years. Pierre has worked in private, municipal, third service, fire-based systems and aero-medical systems. Pierre has a certificate in Health Management from the University of Saskatchewan, a Bachelor of Arts degree from the University of Manitoba and a Masters in Business Administration from the University of Alberta. Recently, he completed the York University, Schulich School of Business Master’s certificate in Municipal Leadership.
Pierre has been working with the Canadian Standards Association for several years. He chaired the Community Paramedicine (z1630, 2016) standard and the Psychological Health and Safety in the Paramedic Service Organization standard (z1003.1-18, 2018). Currently, he leads the $1.2M Paramedic Opioid standard development project.
Pierre was an original contributor to the first Paramedic National Occupational Competency Profile (NOCP, 2001). He led the NOCP renewal process in 2011. Currently, he chairs the PAC baccalaureate entry-to-practice initiative, which has recently released the Canadian Paramedic Roles, Paramedic Code of Ethics, Paramedic Standards of Practice, and Canadian Paramedicine Education Guidance documents.